FAQ
- What are your store hours? Our store is open from 9:00 AM to 7:00 PM, all 7 Days
- Where is your store located? We are located at No, 456 Nawala Road Koswatte Rajagiriya & 516, Sri Sangaraja Mawatha, Colombo 12. You can also find directions and a map on our website under the “Contact Us” section.
- Do you offer delivery services? Yes, we offer delivery services for purchases made in-store and online. Delivery fees and times vary based on your location and the size of the order.
- Can I order products online? Yes, you can browse and purchase our products online at www.homemart.lk. We offer a wide range of products available for home delivery or in-store pickup.
- What is your return policy? We accept returns within 7 days of purchase with a valid receipt. Items must be in their original condition and packaging. Some exclusions apply; please refer to our return policy on the website for more details.
- Do you offer installation services? Yes, we provide professional installation services for various products. Please contact our customer service team for more information and to schedule an appointment.
- Are there any warranties on your products? Many of our products come with manufacturer warranties. Specific warranty information can be found on the product packaging or by inquiring with our staff.
- Do you have a loyalty program? Yes, we have a loyalty program that offers exclusive discounts, special offers, and 1% of transaction value as points for every purchase that can be redeemed for future discounts. Sign up in-store or online.
- Can I get advice on home improvement projects? Absolutely! Our knowledgeable staff are available to provide guidance and advice on a wide range of home improvement projects. Feel free to ask for assistance in-store or contact us through our website.
- Do you offer gift cards? Yes, we offer gift cards in various denominations. They can be purchased in-store or online and are perfect for any occasion.
- How can I contact customer service? You can reach our customer service team by calling 0762888880 or 0112888886 emailing [email protected], or using the contact form on our website.
- Do you have sales or promotions? Yes, we regularly offer sales and promotions. Stay updated by subscribing to our newsletter, following us on social media, or checking our website for the latest deals.
- Is parking available at your store? Yes, we have ample parking available for our customers, including designated spots for those with disabilities.
- Do you offer bulk purchase discounts? Yes, we provide discounts for bulk purchases. Please contact our sales team calling 0762888880 for more details and to discuss your specific needs.
- Can I track my online order? Yes, once your order is shipped, you will receive an email. By calling 0762888880 us and track your order.
- Do you offer price matching? Yes, we offer price matching on identical items from local competitors. Please bring proof of the lower price at the time of purchase, and we’ll match it.
- Are your products environmentally friendly? We offer a range of eco-friendly and sustainable products. Look for our green label indicators in-store or online for environmentally friendly options.
- Do you provide workshops or classes? Yes, we regularly host workshops and classes on various home improvement and DIY topics. Check our website or in-store bulletin board for the schedule and registration details.
- What payment methods do you accept? We accept cash, credit cards, debit cards, Gift Voucher, Cheque Payment. Online purchases can be made with major credit cards
- Do you offer design consultation services? Yes, we offer professional design consultation services to help you plan and execute your home improvement projects. Contact our customer service to schedule an appointment.
- Can I special order items that are not in stock? Yes, we can special order items that are not currently in stock. Please speak with a customer service representative for details and estimated delivery times.
- What should I do if a product is damaged or defective? If you receive a damaged or defective product, please contact our customer service immediately for assistance with returns or exchanges.
- Are there in-store pickup options for online orders? Yes, you can choose in-store pickup for online orders. We will notify you when your order is ready for pickup.
- What safety measures are in place in your store? We prioritize the safety of our customers and staff with regular cleaning, social distancing markers, and hand sanitizing stations throughout the store.
- Do you offer gift wrapping services? Yes, we offer gift wrapping services for a small fee. Please inquire at the customer service desk for more information.